Last Updated: [February 14th, 2026]

Kemly, including Kemly Vogue, is committed to delivering high-quality fashion, creative, and digital services. This Refunds & Cancellation Policy outlines the terms under which refunds, cancellations, and rescheduling are handled to ensure transparency and fair treatment for both clients and Kemly.

1. General Policy

  • All service requests, orders, and consultations are processed according to the agreed scope, timeline, and pricing.
  • Refunds are provided only under circumstances outlined in this policy.
  • Cancellation or rescheduling requests must follow the timelines and procedures stated below.

2. Fashion Services (Bespoke / Custom Clothing / Styling)

a. Cancellation Before Service Start

  • Cancellations made at least 7 days before service commencement may receive a full refund, minus any processing or material costs already incurred.
  • Cancellations made less than 7 days prior may be subject to partial refund depending on work already completed or materials purchased.

b. Alterations or Redesign

  • Once alterations begin, refunds are not available, but adjustments or corrections will be made at no additional cost if within agreed specifications.

c. Ready-to-Wear Purchases

  • Non-custom items may be returned within 7 days of receipt if unused and in original condition.
  • Customized or personalized ready-to-wear items are non-refundable.

3. Digital, Branding, and Consulting Services

a. Cancellation Before Work Commences

  • Requests cancelled at least 3 business days before scheduled work may receive a full refund minus administrative fees.
  • Requests cancelled less than 3 business days before may be eligible for partial refund, depending on resources allocated.

b. Work In Progress

  • Once work begins (e.g., design, digital setup, branding consultation), refunds are not available, as time and expertise are already committed.
  • Partial credits or rescheduling may be offered in exceptional cases.

4. Workshops, Training, and Courses

  • Cancellations up to 5 business days before the session: Full refund.
  • Cancellations less than 5 business days: 50% refund or credit toward a future session.
  • No refund for sessions missed without notice.

5. Payment Terms and Refund Process

  • All payments must be made via official Kemly-approved channels (website, bank transfer, or verified services-offering platforms).
  • Refunds are processed within 7–14 business days after approval.
  • Refunds are credited via the original payment method wherever possible.
  • Kemly reserves the right to deduct material, third-party, or administrative costs where applicable.

6. Exceptional Circumstances

  • In the event of force majeure (natural disaster, emergencies, or unforeseen events), Kemly may offer rescheduling or credit rather than refunds.
  • Kemly strives to communicate proactively and fairly with clients in such situations.

7. How to Request a Refund or Cancellation

Clients should submit a refund or cancellation request through one of the following channels:

  • Official Contact Us form on the website
  • Verified email communication with Kemly
  • Direct message on official Kemly-approved social media or business-service platforms

All requests must include:

  • Client full name
  • Service type
  • Date of service or order
  • Reason for refund/cancellation

8. Final Notes

  • Refunds and cancellations are handled on a case-by-case basis, following fairness and transparency.
  • By engaging with Kemly’s services, clients acknowledge and agree to the terms outlined in this policy.
  • Kemly reserves the right to update this policy. Clients will be notified of any significant changes on the website.